Welcome to Pickshell Mall (Pickshell Mall) – New User Registration Guide
Dear New Friend,
Thank you for choosing Pickshell Mall. We are delighted to accompany you on an easy, safe and enjoyable cross-border shopping journey. To help you successfully register as a Pickshell Mall user and enjoy the services we offer, please take a few minutes to read this registration guide.
1. Why Register as a Pickshell Mall User?
After registering as a Pickshell Mall user, you will receive the following exclusive benefits:
- Convenient ordering: Save shipping addresses and shopping cart items for quick one‑click purchases;
- Order management: Check order status, logistics information and purchase history at any time;
- Favorites and following: Bookmark products and stores you like, and receive immediate notifications of price drops or new arrivals;
- Reviews and unboxing: Share your genuine shopping experiences and help other users make better choices;
- Exclusive offers: New user welcome packages, member points, limited‑time discounts and more;
- Secure account: Real‑name authentication and password protection to ensure transaction safety.
2. Things to Know Before Registration
Before registering, we recommend that you understand the following important points:
1. User eligibility: You must have the appropriate legal capacity to act (generally an adult aged 18 or above). If you are a minor, please use the platform under the supervision and with the consent of your guardian.
2. Service agreement and privacy policy: Registration means that you agree to abide by the Pickshell Mall Platform Service Agreement and the Privacy Policy. These documents detail the rights and obligations between you and us, as well as rules for information collection and protection. We recommend that you take a few minutes to read them to ensure your rights are fully protected.
3. Account security: Your registered account and password are your only credentials for accessing Pickshell Mall. Please keep them safe and do not share them with others. Pickshell Mall customer service will never actively ask for your password.
3. Detailed Registration Steps
Please follow the steps below to complete your registration:
Step 1: Open the registration page
On the Pickshell Mall official website (please refer to the actual URL) or mobile app (if applicable), click the "Register" or "Sign Up" button to go to the registration page.
Step 2: Fill in basic information
Fill in the following information as prompted:
- Mobile phone number / Email address: This will be your login account, also used to receive order notifications and verification codes. Please ensure it is accurate and accessible.
- Set a password: We recommend using a combination of letters, numbers and symbols, 8‑20 characters long. Avoid simple passwords such as your birthday or consecutive numbers.
- Confirm password: Enter the password again to confirm it matches.
Step 3: Receive and enter the verification code
Click the "Get verification code" button. The system will send a verification code via SMS or email to the mobile number or email address you provided. Enter the correct verification code within the time limit.
Step 4: Read and agree to the agreements
Please carefully read the Pickshell Mall Platform Service Agreement and the Privacy Policy. If you agree to all terms, tick the box "I have read and agree".
Step 5: Click "Register Now"
After confirming the information is correct, click the "Register Now" button. After the system verifies your information, you will be automatically logged in and taken to the Pickshell Mall homepage.
Step 6: Improve your profile (optional but recommended)
After successful registration, you can go to "My Account" or "Personal Center" to supplement the following information to make future shopping more convenient:
- Shipping address (recipient name, phone number, detailed address);
- Nickname and avatar (displayed in reviews and community);
- Real‑name authentication information (depending on platform requirements, you may need to upload your ID to increase account security and transaction limits).
4. Frequently Asked Questions about Registration
1. What should I do if I do not receive the verification code?
Check that your mobile number or email is correct; see whether the SMS/email has been sent to your spam folder; wait a moment and try again. If repeated attempts fail, please contact customer service.
2. What if I see "Mobile number already registered"?
This means that the mobile number has already been used to register a Pickshell Mall account. If you have forgotten your password, you can click "Forgot password" and reset it using a verification code, then log in. If you are sure you have never registered before, please contact customer service.
3. What are the password requirements?
Passwords must be at least 8 characters long. It is recommended that you use at least three of the following: uppercase letters, lowercase letters, numbers and special symbols. Do not use consecutive numbers (e.g., 12345678) or repeated characters (e.g., aaaaaaaa).
4. Can I delete my account after registration?
Yes. You can find the account deletion option in "Account Settings" and follow the prompts. After deletion, your personal information will be removed or anonymised, except for transaction records that must be retained as required by law.
5. Suggestions After Registration
1. Immediately bind security information: We recommend binding a backup email or mobile number, setting up security questions, and enabling login verification (such as SMS verification code login) to increase account security.
2. Browse the new user zone: After your first login, check the "New User Exclusive" or "New User Benefits" area to collect coupons or participate in special offers.
3. Understand the return and exchange policy: Cross‑border shopping may involve customs duties, shipping times and other factors. Please read the platforms return and exchange policy and after‑sales guarantee in advance to avoid unnecessary misunderstandings.
4. Save official customer service channels: Keep a record of Pickshell Malls official customer service email, online chat entrance or customer service phone number so you can ask for help when needed.
6. Contact Us
If you encounter any problems during registration or have any questions about using the platform, please feel free to contact us through the following channels:
- Official customer service email: please refer to the information published on the platform
- Online customer service: click the "Customer Service" button after logging in to Pickshell Mall
- Customer service hours: Monday to Sunday, 9:00 - 21:00 (may be adjusted on public holidays)
Thank you again for your trust and support in Pickshell Mall. We are committed to protecting your personal information, complying with all relevant national laws and regulations, and making every effort to provide you with a high‑quality cross‑border shopping experience.
Take action now and register to become a member of Pickshell Mall, and begin your journey of discovering great products from around the world!
Happy shopping!
Yunnan Pickshell International Trade Co., Ltd.
Pickshell Mall Operations Team