Pickshell Mall (Pickshell Mall) Shipping Coverage Guide

Dear User,

To help you clearly understand the delivery coverage of Pickshell Mall, we have issued this shipping coverage guide. Please read it carefully before shopping to arrange your shipping address properly.

Mainland China

Coverage: All administrative regions of Mainland China (including all provinces, autonomous regions and municipalities directly under the central government, excluding Hong Kong, Macau and Taiwan).

Shipping Fee Policy: Free shipping for all orders. When you purchase any product on Pickshell Mall (except certain special items), you will not need to pay any domestic shipping fee.

Delivery Time: Generally, most areas receive delivery within 2‑5 business days after shipment; remote areas (e.g., Xinjiang, Tibet, Qinghai) may take 5‑8 business days. Actual delivery depends on the logistics carrier.

Carriers: We automatically match the best available carrier based on your shipping address (e.g., SF Express, ZTO, YTO, Yunda, China Post, etc.).

Southeast Asia

Supported Countries: We support shipping to the following Southeast Asian countries:

Vietnam

Thailand

Malaysia

Singapore

Indonesia

Philippines

Cambodia

Laos

Myanmar

Brunei

Timor‑Leste (depending on logistics channel availability)

Shipping Fee Policy: Cross‑border shipping requires payment of international shipping fees. The shipping cost is calculated based on weight, volume, destination country and selected logistics method. The exact amount will be shown on the order checkout page.

Delivery Time: International delivery usually takes 5‑15 business days. Remote areas or customs clearance may cause delays.

Customs Duties and Taxes: International orders may be subject to import duties, VAT or other local taxes, which are to be borne by the recipient. Please check the customs policies of the destination country.

Carriers: We mainly cooperate with international carriers such as DHL, FedEx, EMS International, and dedicated line logistics. The actual carrier will be indicated at the time of shipment.

Areas Not Supported

Apart from the above Mainland China and Southeast Asian countries, direct shipping is currently not available to other countries or regions. If coverage expands in the future, we will promptly notify you via platform announcements.

Important Notes

Free shipping applies only to addresses in Mainland China. Even if you place an order from overseas, as long as the shipping address is in Mainland China, you still enjoy free shipping.

For orders to Southeast Asia, please carefully check your shipping address and phone number before submitting to ensure accuracy, so as to avoid undeliverable packages or additional charges due to incorrect information.

Pickshell Mall shall not be liable for delays or non‑delivery caused by force majeure (e.g., natural disasters, epidemics, changes in customs policies, war, etc.), but we will do our best to assist users in resolving issues.

Certain special products (e.g., oversized items, fragile goods, liquids) may not be shippable to some Southeast Asian countries. Please refer to the product page for specific restrictions.

If you have any questions about shipping coverage, please feel free to contact Pickshell Mall customer service.

Happy shopping!

Pickshell Mall Operations Team